The settings below are related to the Zendesk App.
Installation
- Get the domain from the URL of your Zendesk admin area, copy the first part of the URL: https://domain.zendesk.com/. For example, the domain of https://rpaix.com.zendesk.com/agent/get-started/ticketing-system/ticketing-intro is rpaix.
- Get the API key from Left menu > Admin > Channels > API > Settings. Click Add API token.
- The email is your Zendesk account email.
More information
- Tickets converted by Chat.RPAiX are automatically synchronized when new messages are sent and received in Chat.RPAiX, and they are linked to an existing Zendesk user if any, otherwise a new Zendesk user is created.
- Chat.RPAiX links Zendesk users to Chat.RPAiX users via email or phone number.
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