The settings below are related to the WeChat app.
Installation
- Visit https://mp.weixin.qq.com/cgi-bin/readtemplate?t=register/step1_tmpl&lang=en_US and register a Service account.
- After registration, enter the Official accounts area and click Settings and development > WeChat verification from the left menu. You must complete the verification; it takes a few weeks and costs USD 99 or CNY 300 for Chinese entities.
- From the left menu, click Settings and development > Basic configuration and copy Developer ID(App ID) and Developer Password(App Secret). Paste the information into AiX > Settings > WeChat.
- From the left menu, click Settings and development > Basic configuration and complete the server configuration (服务器配置(已启用). In Server Address(URL), enter the URL you get from AiX > Settings > WeChat > Synchronization > Get configuration URL. In Token, insert any value you want; the same value must be entered in AiX > Settings > WeChat > Token.
- You’re done. All messages sent to your WeChat account will appear in the conversation admin area of the AiX.
More information
- If you receive an error like {“errcode”:41001,”errmsg”:”access_token missing rid: 631111-470b3b22-48553870″} you need to whitelist your server IP address from Official Account > Settings and Development > Basic Configuration > IP whitelist.
- WeChat files and location attachments are not supported and are not received by AiX.
- Links are not supported in WeChat; they are converted to texts.
- AiX rich messages are automatically converted to WeChat rich messages when possible. Otherwise, they are removed from the message.
- WeChat conversations and messages are compatible with routing and queue.
- Dialogflow is supported, including the following features: Human takeover, AiX rich messages, language detection, and chatbot language switcher.
- A follow-up message is supported, but the delay setting is ignored, and the message is sent instantly.
- The offline message is supported, but the timetable is not sent.
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