The settings below are related to the Tickets in AiX.
Installation and usage
To display the tickets area include the below chat script into your page and add the attribute &mode=tickets to the script URL,
e.g. <script id="chat-init" src="https://aix.rpaix.com/account/js/init.js?id=65895623&mode=tickets"></script>.
You can show the tickets area also by inserting the code <script>SB_TICKETS = true;</script> into any page showing the chat.
Information
- Tickets are the same as chat conversations and messages; the only difference from the chat is the front-end panel.
- Most of the chat settings are compatible with the Tickets App, but not all of them. The dashboard settings, the pop-up message, and more are not compatible.
- Dedicated APIs for the Tickets App is available in the API section.
- To remove the mandatory ‘New ticket’ form for new users, activate the welcome message of AIX > Settings > Messages > Welcome message. The welcome message delay is ignored in the tickets area; the message is sent immediately.
- To manually disable the mandatory registration only on a single page, use the JavaScript code
var SB_REGISTRATION_REQUIRED = true. Set it to true to force the registration instead.
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