You can assign a department to a conversation in several ways:
- Via
Settings > Miscellaneous > Departments settings > Display in dashboard. This setting will force the user to choose a department when starting a new conversation. - Via
Settings > Automations > More. - Via JavaScript the variable
var SB_DEFAULT_DEPARTMENT = ID;. Insert the code into the pages where the chat is displayed and replace ID with the department ID. For more details check the API here. - Via API.
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