Merge fields AiX are strings replaced by external values when used. Merge fields can be used in any message or automated message, including chatbot messages.
| Code | Description |
|---|---|
{user_name} |
Full name of the active user. |
{user_email} |
Email of the active user. |
{agent_name} |
Full name of the active agent. |
{agent_email} |
Email of the active agent. |
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