rpaix helprpaix help

AIX

home/Documentation/AIX
Expand All Collapse All
  • Getting Started
    • Creating an Account
    • Installing the AIX widget onto a website
    • Modifying the appearance of the AIX widget
    • Optimal Configuration
    • Manage Users
      • Manage Agents
      • Information
  • Manage Conversations
    • Text Editor
      • Merge Fields
    • Rich Messages
    • Attachments
  • Settings
    • Office Hours
    • Articles
    • Departments
      • Department Settings
      • How it works?
      • How to assign a department
    • QUEUE
    • Routing
    • Manual Routing
    • Email Piping
    • Pusher
    • Direct Messages
    • Automations
    • Newsletter
    • Amazon Web Services
    • Saved Replies
  • Setup and usage
  • Notifications
    • Email Notifications
    • Push Notifications
      • Activation
      • Users Activation
      • Information
      • Push notification for admin and agents
    • Desktop Notifications
    • Text Message Notifications
      • Activation
      • Information
    • Sound Notifications
  • Google
    • Synchronization
    • Dialogflow
    • Dialogflow Actions
    • Dialogflow Fulfillment
    • Dialogflow Information
    • Human Takeover
      • Human Takeover Option
      • Manual Human Takeover
      • WhatsApp, Messenger, Telegram,
    • Information
      • Dialogflow Response
      • User Attachment
      • Bot Attachment
      • Rich Messages
      • Rich message response
      • Dialogflow chatbot optimization
      • Sequential survey
      • Bot Training
      • Department Linking
      • More Information
    • Smart Reply
      • Bot Suggestions
      • Agent Assist Suggestions
      • Information
    • Automatic Translation
    • Multilingual
    • Google Search
      • Entities
      • Information
  • OpenAI
    • Synchronization
    • Settings
    • Training
  • ARTIFICIAL INTELLIGENCE
    • Human Takeover
    • Smart Reply
    • Optimal configuration for the chatbot
  • Tickets
  • Security
  • WhatsApp
    • 360dialog Account Setup
    • Templates
      • Language Codes
    • Twilio Account Setup
    • Fallback messages
    • More Information
  • Messenger
    • Instagram
    • More information
  • X (Twitter)
  • Telegram
  • Slack
    • Synchronization
    • Manually archive channels
    • Departments Linking
    • User Fields
    • Information
  • Zendesk
  • WeChat
  • Zapier
  • Progressive Web App
  • Keyboard Shortcuts

Keyboard Shortcuts

17 views 0 August 23, 2023 Updated on August 24, 2023 rpaix-chat-team

Chat.RPAiX admin area keyboard shortcuts are enabled on both PC and MAC and work as follows:

Shortcut Description
ENTER

or

SPACE
Confirm or close a dialog alert; the same as clicking
OK.
ESC

or

CANCEL
Decline a dialog alert and close it.
SHIFT + ENTER or

CTRL + ENTER
Add a line break to a message. This only works for the admin editor.
ESC
Close a lightbox.
CANCEL
In the admin conversations area, archive a conversation, or delete it.
CTRL + UP/DOWN ARROW
In the admin conversations area, navigate between the conversations of the list.
CTRL + RIGHT/LEFT ARROW
In the admin users area, navigate between the users.
CTRL + V
Paste an image from the clipboard and send it as message.
CTRL + Left mouse click
To perform actions like archiving, deleting, marking as read, or marking as unread on conversations in the admin area, press and hold the CTRL button while selecting them from the list on the left.

PREVIOUS < Progressive Web App

NEXT > Chat.RPAIX

Was this helpful?

Yes  No
Related Articles
  • Progressive Web App
  • Setup and usage
  • Language Codes
  • Templates
  • Security
  • Merge fields and shortcodes

Didn't find your answer? Contact Us

Previously
Progressive Web App
© 2023 rpaix.com. All Rights Reserved.