- You can manually trigger the human takeover by creating a new Intent with the following Custom Payload response: { “human-takeover”: true }.
- The manual takeover automatically notifies agents via email and leaves the conversation marked as unread.
- To manually send a human takeover request, use the chips rich message with ID sb-human-takeover. Ex. [chips id=”sb-human-takeover” options=”Human support,Cancel” message=””].
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