The settings below are related to the Telegram app.
Installation
- Go here: https://t.me/botfather.
- If you have already created a Telegram bot in the past, type the command /mybots and open your bot, then click API token.
- If this is your first time creating a Telegram bot, type the command /newbot to create a new bot. The BotFather will ask you for a name and username, enter them and generate the authentication token. More details at https://core.telegram.org/bots.
- Enter the token into AiX > Telegram > Token and click Synchronize now. Your website must use HTTPS (SSL certificate), HTTP is not supported.
- You’re done. All messages sent to your Telegram bot will appear in the conversation admin area of AiX.
More information
- AiX rich messages are automatically converted to Telegram-rich messages when possible. Otherwise, they are removed from the message.
- Telegram conversations and messages are compatible with routing and queue.
- Dialogflow is supported, including the following features: Human takeover, AiX rich messages, language detection, and chatbot language switcher.
- A follow-up message is supported, but the delay setting is ignored, and the message is sent instantly.
- The offline message is supported, but the timetable is not sent.
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