- Go to https://www.twilio.com and create a new account.
- Verify your phone number.
- Complete the form and choose WhatsApp, Alerts & Notifications, With no code at all, 3rd party integrations.
- From the Twilio console, copy ACCOUNT SID and AUTH TOKEN and paste them into AiX > Settings > WhatsApp > Twilio settings, and save the changes.
- You will now set up a free test account to run some tests and ensure the integration works with AiX. From the left menu, click Messaging > Settings > WhatsApp sandbox settings and enter into WHEN A MESSAGE COMES IN and STATUS CALLBACK URL the URL of RPAiX Support Chat, get it from AiX > Settings > WhatsApp > Twilio settings > Get configuration URL. Mind that localhost will not work; you need a public URL and a live server.
- From the left menu, click Messaging > Try it out > Send a WhatsApp message. Follow the instructions and send the message with the code to the WhatApp number provided. Click the “next buttons” until the configuration is complete.
- Done! AiX should start receiving the WhatsApp messages sent to the sandbox account, and you can reply to those messages from the AiX.
- To publicly use the WhatsApp integration with your customers, you need to update your account and enable billing; you can do that here. After that, you will need to purchase a Twilio number, the phone number of your official WhatsApp Business account. More details here. You cannot use the phone number of your existing WhatsApp Business account; you must use a Twilio number. More details here.
PREVIOUS < Language Codes
NEXT > Fallback Messages