Manage users from the Users area in the left menu of the admin area.
Search Users
You can search users by name, surname, email, and custom fields.
Delete users
You can delete a user by opening the User edit box and then clicking Delete user. To delete multiple users at once, select the users you want to delete from the Users table and then click the top right Delete icon.
- When a user is deleted, all of their conversations and messages are automatically deleted permanently.
- If a user of a deleted user comes back to the website, a new user is automatically created.
- Visitors are automatically deleted every 24 hours.
Additional user table columns
To display additional columns in the user table, go to Settings > Admin > Users table additional columns and add the new columns. The value of each column is the slug of the user detail or extra user detail you want to display. The slug is lowercase and with spaces replaced by the char –. For example, the slug of the extra user detail “Date of birth” is “date-of-birth”.
User types
| Type | Description |
|---|---|
| user | A “user” is any user with an email. |
| lead | A “lead” is any user with no user details, who is automatically registered, and with at least one conversation. |
| visitor | A “visitor” is any user who has not started a conversation. Note: Visitors are automatically deleted every 24 hours. |
Manage Agents
Manage agents from the Users area. An agent is a particular user who can log in to the admin area and reply to all conversations. There are two types of agents: Agents and Admins are the only ones that can create new Agents; they also have access to the settings area. Agents can only manage users and conversations.
If you are using the WordPress version of RPAiX Support Chat, an admin is created on plugin activation with the same user and password as the logged-in user.
Information
- New users are automatically displayed in the user table in real time.
- To view online users and receive the online user notification, enable Settings > Users > Register all visitors.
- To receive the online user notification, you need to enable also Settings > Miscellaneous > Pusher.
- The log-in form is shown only if the registration password field is displayed.
- The password field is always shown when the user system is set to “WordPress.”
- If Settings> Users > Allow Duplicate Emails is enabled, and a user enters an already registered email, a new user is created, and the email is removed from the old user. The new user will not have access to the old user’s messages and conversations. You can also automatically log in as a user via URL parameters.