When sending rich messages with more than three options, you can use the shortcode attribute whatsapp=”Your menu text” to set the WhatsApp message menu text for improved user experience.
When sending rich messages with more than three options, you can use the shortcode attribute whatsapp=”Your menu text” to set the WhatsApp message menu text for improved user experience.
If sandbox testing becomes inactive after 72 hours, you need to re-link your phone number to your sandbox account to resume testing.
Yes, WhatsApp conversations and messages are compatible with routing and queueing, allowing for efficient management and distribution among agents.
No, we do not offer support for getting WhatsApp accounts or message templates approved. You must follow WhatsApp’s guidelines and procedures for approval.
No, we are unable to provide support for Twilio or 360dialog configurations and related problems. Please refer to their respective documentation for assistance.
Chat.RPAiX will use the user’s language if available, or default to the template’s language. Some language codes need to be mapped correctly, e.g., en_GB to en_US.
Access Namespace, Template name, and Template default language from Left menu > WhatsApp accounts > Details and 360dialog templates. Define Custom parameters for dynamic values.
Yes, enter the template code in Chat.RPAiX > Settings > WhatsApp > Template fallback. Pre-approved templates like Your {{1}} code is {{2}} can be customized with dynamic variables.
Define header and body parameters in the WhatsApp Cloud API settings. Enter merge fields like {recipient_name}, {conversation_url_parameter}, respecting their order for proper dynamic use.
The text message fallback sends an SMS to users if you need to message them after the 24-hour window. Configure it in Chat.RPAiX > Settings > Notifications > Text message notifications.
No, you cannot use your existing WhatsApp Business account number. You must use a Twilio number for the integration.
To use the integration publicly, you’ll need to update your Twilio account and enable billing. You’ll also need to purchase a Twilio number, which serves as your official WhatsApp Business account.
Access Messaging > Try it out > Send a WhatsApp message. Follow the instructions to send a message with the code to the WhatsApp number provided. See WhatsApp Twillio Account Setup.
In the Twilio console, access Messaging > Settings > WhatsApp sandbox settings. Enter your Chat.RPAiX URL under WHEN A MESSAGE COMES IN and STATUS CALLBACK URL. See WhatsApp Twill Settings.
After creating your Twilio account, access the Twilio console and copy the ACCOUNT SID and AUTH TOKEN. Paste them into Chat.RPAiX > Settings > WhatsApp > Twilio settings.
Complete the form and select options like WhatsApp, Alerts & Notifications, and 3rd party integrations. See WhatsApp docs.
Go to https://www.twilio.com and create a new account. Verify your phone number to proceed.
If you’re using the Twilio sandbox, you can use pre-approved templates and replace variables with Chat.RPAiX ones. For example, Your{recipient_name} code is {recipient_email}.
Yes, you can use Twilio for sending template messages. Enter the template code into Chat.RPAiX > Settings > WhatsApp > Template fallback.
In Chat.RPAiX > Settings > WhatsApp > Cloud API settings > Business Account ID, enter your Business Account ID obtained from https://developers.facebook.com. Then, send the template through Chat.RPAiX to specific users.
Visit https://business.facebook.com, go to Left menu > Settings > More system settings > Accounts > WhatsApp accounts > Settings > WhatsApp Manager.
WhatsApp message templates are reusable message formats that you can use to notify users who have opted in to receive messages. They’re not for entering the original message content.
To enable the text message fallback, configure SMS settings in Chat.RPAiX > Settings > Notifications > Text message notifications.
You can use the text message fallback or WhatsApp message templates. These allow you to stay in touch with users who haven’t contacted you within the 24-hour window.
You have a 24-hour window from the time the user’s message is sent on WhatsApp to reply to it.
According to WhatsApp Business Policy, you cannot send outbound marketing or solicitation messages to end users. Users must initiate contact with you first.
Yes, you can use the free sandbox account provided by 360dialog for testing purposes. Keep in mind that this account has limitations and certain features, like media attachments, might not work. More details can be found at https://docs.360dialog.com/whatsapp-api/whatsapp-api/sandbox.
After completing the synchronization process in Chat.RPAiX, you should start receiving WhatsApp messages sent to your number. You can conveniently reply to these messages from within Chat.RPAiX.
In Chat.RPAiX, go to Settings > WhatsApp > 360dialog settings and find the option “Synchronize now.” Click on it to initiate the synchronization process.
After logging into your 360Dialog dashboard, navigate to Left menu > WhatsApp Accounts and generate an API key. Copy this key and paste it into Chat.RPAiX > Settings > WhatsApp > 360dialog settings.
Start by creating a new account at https://www.360dialog.com/.
Visit the Facebook Developers dashboard, select your app, and navigate to Left menu > WhatsApp > API Setup. Click on “Add phone number” and follow the provided instructions.
Please note that using your current WhatsApp business number in Chat.RPAiX will make it unusable with your WhatsApp Business app.
In Chat.RPAiX > Settings > WhatsApp > Cloud API settings > Token, enter the permanent access token.
Follow the detailed instructions provided to obtain this token.
Visit the Facebook Developers dashboard, select your app, click on “WhatsApp,” and then “API Setup.” Copy the Phone number ID and paste it into Chat.RPAiX > Settings > WhatsApp > Cloud API settings > Phone number ID.
Send a test message to your chosen number and verify if the response appears in Chat.RPAiX.
In Chat.RPAiX > Settings > WhatsApp > Cloud API settings > Secret key, enter a random string.
Then, go to the Facebook Developers dashboard and add WhatsApp as a product. Configure the Webhook URL and Verify token as instructed.
Create a Developer account and a new Facebook app by following the instructions at https://developers.facebook.com/docs/whatsapp/cloud-api/get-started#set-up-developer-assets.