Yes, email piping supports departments. If a user’s conversation is assigned to a department, email notifications are sent only to agents assigned to that specific department.
Yes, email piping supports departments. If a user’s conversation is assigned to a department, email notifications are sent only to agents assigned to that specific department.
Yes, email piping is optimized for certain clients like Outlook Web, Outlook, Gmail, and Yahoo Mail, ensuring valid text conversion from emails.
Email replies must contain the Chat.RPAiX recipient’s name (e.g., Chat.RPAiX | RS2359-4739 [email protected]). Major email clients like Outlook, Gmail, Yahoo Mail support this recipient’s name for chatbot reply buttons.
Email attachments are supported when using email piping in Chat.RPAiX.
When agents reply within Chat.RPAiX, emails are sent to users even if user email notifications are disabled. Emails are sent to agents only when they’re offline.
Yes, agents must reply via email from the same email address registered in Chat.RPAiX for email piping to function properly.
No, the email address used for email piping should be separate from the one used for replies. Chat.RPAiX agents and admins need a different email address.
Enabling the “Convert all emails” setting converts all emails to chat messages. However, be cautious as this includes spam and promotional emails. Test with a different email address if necessary.
If you’re using the Dialogflow App and have enabled the “Human takeover” setting (Settings > Dialogflow > Human takeover), emails won’t be sent if the chatbot can answer the user’s query.
Email piping allows you, your agents, and users to reply to chat messages via email. To activate email piping, navigate to Settings > Notifications > Email piping. Enter your POP3/IMAP email server information and set the email address for SMTP in Settings > Notifications > SMTP. This email address will be used for sending and replying to emails.