Yes, chat messages and popup fallback messages are sent only if the last user or agent message in the conversation is older than 10 minutes. This prevents unwanted automated messages during active agent-user conversations.
Yes, chat messages and popup fallback messages are sent only if the last user or agent message in the conversation is older than 10 minutes. This prevents unwanted automated messages during active agent-user conversations.
Yes, you may need to enable Settings > Users > Register all visitors if you want to send automated messages to new users.
Pop-ups are displayed when the chat is closed. They can overwrite the default pop-up, and you can opt to send a message instead of showing the pop-up if the chat is open by checking the message fallback option.
A visitor is considered a Returning visitor only if they visit the website again after 24 hours or more.
When using date time with “criteria is exactly,” the value must not contain hours and minutes (hh:mm). For example, 6/21/2023(6/21/2023 10:30 will not work).
The “Repeat” function works in conjunction with date time. It triggers the automation based on specific dates and times.
If an automation was used in the past and users received it, you need to delete the automation and create a new one to display it to users again.
No, automations are sent only once to users.
To delete a condition, set it to empty. To disable an automation, delete all conditions associated with it.
Automations are multilingual automatic tasks in Chat.RPAiX that are triggered when specific conditions, defined by you, are met.