Slack

Archiving a conversation in Chat.RPAiX also archives the linked Slack channel.

No, only archiving channels is supported; deleting or leaving is not possible.

Yes, the Slack app supports email piping and messaging apps.

Yes, you can use the Slack command /archive to archive a conversation from Slack.

No, if the chatbot knows the answer, no messages are sent to Slack. Human takeover activates Slack messaging.

Yes, push notifications are compatible; agents’ Slack messages trigger push notifications for users.

You can include user fields like browser, location, email, user_type, and more. Default fields are email, browser, browser_language, location.

Get department IDs from Chat.RPAiX > Settings > Miscellaneous > departments. Click “Get channel IDs” to obtain the channel IDs. Agent linking settings determine message recipients.

To archive a Slack channel, follow these steps:

• Open the channel you want to archive.
• Click the gear icon > Additional options > Info icon > More icon > Additional options…
• Click Archive this channel.

If Slack sync fails, ensure that you’ve chosen a public Slack channel during synchronization. If not, try again by selecting a public or general channel.

To sync Slack, navigate to Chat.RPAiX > Settings > Slack > Start synchronization and follow the provided instructions.