The offline message is not sent if you’re using the Slack app and you or any other agent is online via Slack. This ensures that the offline message is not redundant when agents are available through Slack.
The offline message is not sent if you’re using the Slack app and you or any other agent is online via Slack. This ensures that the offline message is not redundant when agents are available through Slack.
The offline message is not sent if the Dialogflow human takeover option is active. When this option is enabled, the offline message is sent only when a human agent takes over the conversation.
The date and time format of the timetable automatically match the format used in the country of the user’s browser language.
Chat.RPAiX only accepts integer UTC offsets. If your offset is not an integer (e.g., UTC -12:30 or UTC -12:45), try finding an alternative integer offset. If you can’t find one, you’ll need to manually adjust the times in the office hours table to fill the gap.
Your UTC offset is automatically generated when you enter the UTF offset field in Settings > Miscellaneous. If you need to find the UTC offset of your area manually, you can visit websites like https://browserspy.dk/ or wikipedia.org/wiki/List_of_UTC_time_offsets to copy the offset.
Office hours in Chat.RPAiX are displayed in UTC format.
You can set up office hours by navigating to Settings > Miscellaneous and configuring the office hours timetable.
Office hours are used for automatically displaying timetables and messages when users send messages during out-of-office hours or when all agents are offline. They can also be used to disable and hide the chat during specific hours.