To use the Sender ID feature, enter the sender’s name in the Sender number field.
Yes, if the Dialogflow App’s Human takeover is active and the chatbot knows the answer, no text messages are sent.
When a user sends their first message, if assigned to a department or agent, a text message is sent only to the relevant recipients. Subsequent messages are sent only to the last agent in the conversation.
You can obtain user phone numbers via the registration form, follow-up messages, subscribe messages, or the [email] shortcode. You can also manually enter phone numbers from the admin area or via API.
To use the service live, purchase a phone number and enter it in Chat.RPAiX admin area. Get the configuration URL from Chat.RPAiX > Settings > Notifications > Text message notifications.
Yes, if you’re using the trial version, you can send notifications to verified numbers only. Add your phone number in the Twilio dashboard under Verified Caller IDs.