Text Message Notifications

To use the Sender ID feature, enter the sender’s name in the Sender number field.

Yes, if the Dialogflow App’s Human takeover is active and the chatbot knows the answer, no text messages are sent.

Text message notifications are sent only if the last agent in the conversation is offline.

When a user sends their first message, if assigned to a department or agent, a text message is sent only to the relevant recipients. Subsequent messages are sent only to the last agent in the conversation.

You can obtain user phone numbers via the registration form, follow-up messages, subscribe messages, or the [email] shortcode. You can also manually enter phone numbers from the admin area or via API.

All phone numbers must have the country code starting with the symbol + (e.g., +15558675310).

To use the service live, purchase a phone number and enter it in Chat.RPAiX admin area. Get the configuration URL from Chat.RPAiX > Settings > Notifications > Text message notifications.

Yes, if you’re using the trial version, you can send notifications to verified numbers only. Add your phone number in the Twilio dashboard under Verified Caller IDs.

• Visit https://www.twilio.com to create a new account.
• Verify your phone number.
• Complete the form and choose SMS.
• In the dashboard, click “Get a Trial Number” and then “Choose this number.”
• In the Chat.RPAiX admin area, go to Settings > Notifications > Text message notifications. Paste account SID, auth token, trial number (or a purchased phone number) from the Twilio dashboard.

Twilio is cheap and provides cost-effective solutions for text message notifications.

Yes, you can use the trial version of Twilio to test text message notifications for free.

Yes, Twilio is a paid service.

Text message notifications are provided by Twilio.

Yes, both agents and users can receive text message notifications when a new message arrives.