We don’t provide support for SMTP problems. You can use sendgrid.com for email delivery, or check Gmail settings for specific requirements.
We don’t provide support for SMTP problems. You can use sendgrid.com for email delivery, or check Gmail settings for specific requirements.
SMTP problems, activation issues, or settings misconfiguration can cause email delivery problems.
Yes, you can use merge fields like {recipient_name}, {sender_name}, {sender_profile_image}, {message}, and {attachments}.
To manage emails and create contents in Chat.RPAiX, go to Settings > Notifications. You can use text and HTML formats.
No, only one email is sent. Subsequent messages won’t trigger new email alerts.
Yes, when an agent sends a message to a user, an email is sent to the user if they are offline.
If you don’t receive test emails, your server or SMTP server might not be working. Check the browser console for error details.
If the Dialogflow App’s Human takeover is active and the Chat.RPAiX knows the answer, no emails are sent.
Email notifications are sent only if the last agent in the conversation is offline.
No, subsequent emails are sent only to the last agent in the conversation.
Yes, in Chat.RPAiX, both agents and users can receive an email notification when a new message is received.