Sounds become audible only after the user or agent interacts with a document, such as clicking somewhere within it.
Sounds become audible only after the user or agent interacts with a document, such as clicking somewhere within it.
To use the Sender ID feature, enter the sender’s name in the Sender number field.
Yes, if the Dialogflow App’s Human takeover is active and the chatbot knows the answer, no text messages are sent.
Text message notifications are sent only if the last agent in the conversation is offline.
When a user sends their first message, if assigned to a department or agent, a text message is sent only to the relevant recipients. Subsequent messages are sent only to the last agent in the conversation.
You can obtain user phone numbers via the registration form, follow-up messages, subscribe messages, or the [email] shortcode. You can also manually enter phone numbers from the admin area or via API.
All phone numbers must have the country code starting with the symbol + (e.g., +15558675310).
To use the service live, purchase a phone number and enter it in Chat.RPAiX admin area. Get the configuration URL from Chat.RPAiX > Settings > Notifications > Text message notifications.
Yes, if you’re using the trial version, you can send notifications to verified numbers only. Add your phone number in the Twilio dashboard under Verified Caller IDs.
Twilio is cheap and provides cost-effective solutions for text message notifications.
Yes, you can use the trial version of Twilio to test text message notifications for free.
Yes, Twilio is a paid service.
Text message notifications are provided by Twilio.
Yes, both agents and users can receive text message notifications when a new message arrives.
When push notifications are active, they replace desktop notifications.
No, notifications work only for secure URLs that use HTTPS. Your Chat.RPAiX admin URL must use HTTPS.
No, notifications are not supported on iPhone and iOS devices.
No, notifications are not sent if the user’s browser is open and the active page contains the chat.
If not working on mobile, try reinstalling the PWA, deleting it, installing again, and restarting.
Yes, ensure you allow notifications in browser settings. In Chrome, check under Privacy and Security > Site settings > Notifications.
Notifications are sent only if the last agent in the conversation is offline and Human takeover is active.
No, notifications are not supported on iPhone and iOS devices.
Agents with no assigned department receive notifications for conversations not assigned to any department.
Notifications are sent only to agents assigned to that department if a user conversation is assigned to a department.
If Routing is active, only the assigned agent receives notifications. If Queue is active, only the assigned agent gets notifications; not for queued user messages.
No, Push notifications are not supported in the WordPress admin area. Access the Chat.RPAiX admin area directly for notifications.
No, if the Dialogflow App’s Human takeover is active and the chatbot knows the answer, no Push notifications are sent.
Yes, when a user sends their first message, Push notifications are sent to all validated agents. Subsequent notifications are sent only to the last agent in the conversation.
When an agent clicks a Push notification, the admin area in Chat.RPAiX opens with the relevant conversation selected. No new tab opens if the admin area is already active.
No, a browser must be running to receive Push notifications.
If they’re not working, disable them and try again. Remember, they require an active browser process.
On Android and mobile devices, if Desktop notifications aren’t working, use Push notifications.
When Push notifications are active, they replace Desktop notifications.
Desktop browsers need to be running to receive push messages.
Clicking the notification opens the last visited page automatically, with the chat also open.
Push notifications work only for full HTTPS websites. They may work on localhost for development.
Push notifications are supported on Mac, Windows, and Android devices. They are not supported on iPhone and iOS devices.
Based on the latest informration, Pusher is free for up to 1000 concurrent subscribers. Depending on your site traffic, you might need a paid plan for user Push notifications.
Download the service worker file, upload it to your site, and set the Service Worker URL in Chat.RPAiX settings.
Visit https://dashboard.pusher.com/accounts/sign_up to create a Pusher account.
From your dashboard, choose Beams and follow the steps to get the Instance ID and Primary key. Enter them in Chat.RPAiX settings.
Chat.RPAiX uses Pusher for Push notifications. It’s free to use for admin notifications and for up to 2000 users/devices when sending notifications to users.
Push notifications are always active, visible until closed, and are sent from a server. They require an external service. Chat.RPAiX uses Pusher for this purpose.
Push notifications come from a server and work even when your device is offline or Chat.RPAiX is not open. Desktop notifications are client-requested and may not be persistent.
We don’t provide support for SMTP problems. You can use sendgrid.com for email delivery, or check Gmail settings for specific requirements.
SMTP problems, activation issues, or settings misconfiguration can cause email delivery problems.
Yes, you can use merge fields like {recipient_name}, {sender_name}, {sender_profile_image}, {message}, and {attachments}.
To manage emails and create contents in Chat.RPAiX, go to Settings > Notifications. You can use text and HTML formats.
No, only one email is sent. Subsequent messages won’t trigger new email alerts.
Yes, when an agent sends a message to a user, an email is sent to the user if they are offline.
If you don’t receive test emails, your server or SMTP server might not be working. Check the browser console for error details.
If the Dialogflow App’s Human takeover is active and the Chat.RPAiX knows the answer, no emails are sent.
Email notifications are sent only if the last agent in the conversation is offline.
No, subsequent emails are sent only to the last agent in the conversation.
Yes, in Chat.RPAiX, both agents and users can receive an email notification when a new message is received.