Only one Facebook account can be synchronized. To link pages from multiple Facebook accounts, the account synchronized in Chat.RPAiX must be an admin of all Facebook pages from the other accounts.
Only one Facebook account can be synchronized. To link pages from multiple Facebook accounts, the account synchronized in Chat.RPAiX must be an admin of all Facebook pages from the other accounts.
Yes, follow-up messages are supported, but the delay setting is ignored. Offline messages are supported, but the timetable is not sent.
Yes, Dialogflow is supported for Facebook and Instagram integration, including features like human takeover, rich messages, language detection, and chatbot language switcher.
When someone messages your company’s Facebook page or Instagram account, they are designated as a lead in Chat.RPAiX. You can see their Facebook or Instagram name and profile picture.
No, only private Facebook messages will appear in your team inbox. Messages posted on your wall won’t appear in the team inbox.
Yes, Chat.RPAiX rich messages are automatically converted to Facebook rich messages when possible. Note that some parts of the rich message could be removed or changed.
Each Chat.RPAiX user has only one Facebook and Instagram conversation.
If you’re not receiving Instagram messages, ensure the following:
Yes, after linking Instagram, you need to sync Messenger with Chat.RPAiX once again to ensure proper integration.
To link Instagram, follow these steps:
a. Enter the Settings area of your Facebook Page.
b. Click on the Left Menu > Instagram (https://www.facebook.com/YOUR-PAGE-SLUG/settings/).
c. Click “Connect account” and complete the setup.
After successful synchronization, all messages sent to the selected Facebook pages and Instagram accounts will be visible in the conversation admin area of Chat.RPAiX.
Finish the synchronization by selecting at least 1 Facebook page and then enter the information provided during the synchronization process in Chat.RPAiX > Settings > Messenger > Facebook pages.
Go to Chat.RPAiX > Settings > Messenger and click on the “Start synchronization” option to begin the synchronization process.