Text Editor

For security reasons, HTML, JavaScript (JS), or other code languages are not permitted in messages within the text editor or automated messages. However, you can utilize HTML snippets by using custom rich messages, which allows you to add structured content with HTML.

Merge fields are strings that get replaced by external values when used in messages. These fields can be used in any message or automated message, including those sent by the chatbot. Here are some commonly used merge fields and their descriptions:

• {user_name}: Replaced by the full name of the active user.
• {user_email}: Replaced by the email of the active user.
• {agent_name}: Replaced by the full name of the active agent.
• {agent_email}: Replaced by the email of the active agent.

The text editor in the chat.RPAiX’s admin area and automated messages (e.g., welcome and subscribe messages) offer the ability to create stylized messages. Here’s how:

• Links Formatting: All text links are automatically converted into clickable hyperlinks.
• Text Formatting Syntax:
  • To make text bold, surround it with * : your text.
  • To make text italic, surround it with __ : your text.
  • To make text strikethrough, surround it with ~ : your text.
  • To insert a single-line code comment, surround it with :your text`.
  • To insert a code block, surround it with ``` : “your text“.
• HTML and Code Languages: While HTML, JavaScript (JS), and other code languages are not permitted for security reasons, you can use HTML snippets with custom rich messages.
• Inserting Line Breaks: Use SHIFT + ENTER or CTRL + ENTER to insert a line break into a message.