Chat.RPAiX admin area keyboard shortcuts are enabled on both PC and MAC. Click here to see a list of the keyboard shortcuts.
Chat.RPAiX admin area keyboard shortcuts are enabled on both PC and MAC. Click here to see a list of the keyboard shortcuts.
Emptying the trash permanently deletes all conversations that were in the trash. It’s important to consider this before proceeding, as the conversations won’t be recoverable after this action.
The number of agents you can have depends on the subscription plan you’ve chosen for Chat.RPAiX. Different plans may have varying limits on the number of agents you can add to your account.
To restrict access for certain agents, assign different roles or permissions within the Chat.RPAiX admin area. This ensures that agents can only access and modify the areas relevant to their responsibilities.
Yes, agents with the appropriate permissions can reset user passwords from within the admin area. This allows for password recovery and account security for users.
Yes, users can be automatically logged in by using URL parameters. This feature can be helpful in providing seamless access to registered users without requiring manual logins.
Enabling Settings > Users > Allow Duplicate Emails results in the creation of a new user if an email that’s already registered is entered. The email is removed from the old user, and the new user is created. The new user won’t have access to the old user’s messages and conversations.
The login form is shown only if the registration password field is displayed during the registration process. In cases where the user system is set to “WordPress,” the password field is always shown.
To view online users and receive online user notifications, follow these steps:
New users are automatically updated and displayed in the user table in real-time. This allows you to keep track of user activity without manual updates.
Yes, in the WordPress version of Chat.RPAiX, an admin account is created upon plugin activation. This admin account uses the same username and password as the logged-in user.
In Chat.RPAiX, there are two agent types: Agents and Admins. Admins can create new Agents, access the settings area, and manage users and conversations. Agents, on the other hand, can manage only users and conversations.
Agents can be managed from the Users area. Agents are users who can log in to the admin area and respond to all conversations. There are two types of agents: Agents and Admins. Admins can create new Agents and have access to the settings area, while Agents can manage users and conversations.
Unfortunately, once conversations and messages are deleted along with a user, they cannot be restored. It’s important to consider this before permanently deleting a user.
Yes, the user table can display additional columns to differentiate between user types. This can provide valuable insights into the different types of users interacting with your platform.
There are three user types in Chat.RPAiX, each with specific characteristics:
To display additional columns in the user table, follow these steps:
Visitors, who are users that have not started any conversations, are automatically deleted every 24 hours as part of the system’s maintenance process.
When a user is deleted, all of their conversations and messages are permanently removed from the system. If a deleted user revisits the website, a new user profile is automatically created for them.
To delete a user, follow these steps:
ou can search for users using various criteria, such as their name, surname, email, and custom fields. This allows you to quickly locate specific users in your system.
You can manage users from the Users area in the left menu of the admin area.
If you encounter any issues or need additional guidance during the configuration process, you can refer to the provided resources or reach out to our customer support for expert assistance. We’re here to help you optimize your Chat.RPAiX experience.
Configuring these features isn’t mandatory, but it is highly recommended to ensure you’re getting the most value from Chat.RPAiX. Customizing notifications, email functionality, messages, and optimizing the chatbot can significantly enhance your user experience.
After configuring the SMTP server, you can evaluate the email functionality by sending a test email from the Test agent email section within Settings > Notifications. This ensures that email notifications are functioning as expected.
Setting up the SMTP server in Chat.RPAiX allows the platform to send outgoing emails effectively. This is important for notifications and various communication-related tasks.
To enable email notifications in Chat.RPAiX, follow these steps:
We recommend configuring the following essential features to ensure you’re making the most of Chat.RPAiX:
If you require further assistance with the installation or customization of Chat.RPAiX, you can reach out to our customer support for guidance and help.
Yes, you can revert to the default appearance of the Chat.RPAiX widget at any time. In the design settings, there should be an option to reset your customization to the default settings.
Basic programming knowledge can be helpful, but it’s not mandatory. You can follow the provided instructions to copy and paste the installation code, or you can enlist the help of a programmer to handle the installation for you.
Yes, you can skip the widget installation during initial setup and return to it later. The installation code remains accessible in your account’s installation tab whenever you’re ready to proceed.
If you don’t receive the activation email within 10 minutes after registration, please check your spam or junk folder. If you still can’t locate it, contact our support team for assistance.
Yes, you have the option to upload a photo and enter your name during the registration process. If you choose not to do so immediately, you can modify your profile information later within your Chat.RPAiX account settings.
To modify the appearance and color of the Chat.RPAiX widget, follow these steps:
To embed the Chat.RPAiX widget on your website, follow these steps:
-- RPAiX --
;script id="chat-init" src="https://chat.rpaix.com/account/js/init.js?id=1052272"></script
;By following these steps, you’ll have successfully embedded the Chat.RPAiX widget on your website, allowing you to engage with users in real-time and provide efficient support.
Chat.RPAiX offers live chat functionality, AI-driven interactions (Ability to train own custom data with ChatGPT), an integrated ticketing system, and options to customize the appearance of the chat widget.
The integrated ticketing system in Chat.RPAiX efficiently tracks and manages customer inquiries and concerns. It ensures that issues are addressed promptly, contributing to a seamless and efficient customer support experience.
With Chat.RPAiX, businesses can deliver instant responses, personalized interactions, and efficient issue resolution. The integrated ticketing system ensures that customer inquiries and concerns are effectively tracked and managed.
Chat.RPAiX serves as a powerful engagement hub, enabling businesses to communicate with customers in real time through live chat functionality and AI-powered interactions.
Chat.RPAiX offers businesses the ability to utilize live chat, AI-driven interactions, and an integrated ticketing system. This allows for instant responses, personalized interactions, and effective issue resolution using AI technology. Chat.RPAiX allows you to train your own custom data with Chat-GPT. It provides the capability to customize AI interactions further.
Chat.RPAiX is a comprehensive AI-Driven Customer Service platform that brings together live chat functionality, advanced AI-driven interactions, and an efficient ticketing system. It acts as a dynamic engagement hub, enabling real-time communication between businesses and their customers. One of the remarkable features of Chat.RPAiX is its ability to empower businesses to train their own custom Chat-GPT data.